Refund Policy

1. Service Fee Nature

All amounts paid to Entryly Solutions LLC represent professional service fees for document preparation, state filing coordination, EIN acquisition support, and/or facilitation of third-party services. Because our team begins work immediately upon payment confirmation, most fees become non-refundable once processing commences.

Fees paid to government agencies (state filing offices, the IRS) on your behalf are disbursed directly to the issuing authority and are never refundable once remitted.

2. Full Refund Eligibility (100%)

You are entitled to a full refundof Entryly's service fee (excluding government fees) in the following circumstances:

• Unable to File: Entryly is unable to submit your LLC formation application to the state authority for any reason attributable to Entryly — including inability to access state portals, internal processing failures, or staffing issues — and the filing has not been completed within a reasonable timeframe.
• EIN Not Delivered — Entryly Error: Entryly fails to procure and deliver your EIN within a maximum of 10 business days due to an error or omission solely attributable to Entryly (e.g., incorrect form submission, failure to file with the IRS).
• LLC Filing Rejected — Entryly Error: Your LLC application is rejected by the state authority due to a demonstrable error in information submitted by Entryly — such as incorrect entity name formatting, wrong filing type, or incomplete required fields — where the error was not caused by inaccurate information provided by you.
• Duplicate Payment: You were charged twice for the same service due to a technical error on our platform or payment processor.
• Cancellation Within 2 Hours: You cancel within 2 hours of payment and Entryly has not yet commenced any work on your application (no documents submitted, no filings initiated).

3. Partial Refund Eligibility

A partial refund of the Entryly service fee may be issued at our discretion in the following limited circumstances:

• Service Partially Delivered: If Entryly completes one component of a bundled service (e.g., LLC formation is filed but EIN acquisition has not begun), a pro-rata refund for the undelivered component may be issued.
• Significant Delay — Entryly Fault:If EIN delivery is delayed beyond 10 business days solely due to Entryly's administrative error (not IRS processing delays), and you elect to continue service rather than cancel, a partial courtesy credit may be applied to your account.

4. Non-Refundable Circumstances

No refund will be issued under the following conditions, regardless of outcome:

• Third-Party Platform Denials: Entryly facilitates applications to third-party platforms and financial institutions (payment processors, banks, etc.) but has no authority over their independent approval decisions. Denials based on your business model, website content, industry type, geographic restrictions, or risk profile are not eligible for refund.
• Bank Account Rejection: Rejection of business bank account applications based on your business type, nature of operations, country of residence, or platform compliance review is not eligible for refund.
• IRS or State Processing Delays:Standard processing times at government agencies are outside Entryly's control. Delays caused by IRS processing backlogs, high-volume state filing periods, or state-specific review requirements are not eligible for refund.
• Client-Provided Errors:If a filing is delayed, rejected, or must be amended because of inaccurate, incomplete, or misleading information submitted by the client (wrong name, incorrect address, invalid SSN/ITIN, misrepresented business type), no refund is available. Amendment costs, if any, are at the client's expense.
• Change of Mind After Processing: Once Entryly has commenced work on your application (documents prepared, state portal submission initiated), cancellation requests based on change of intent are not eligible for refund.
• Restricted or Prohibited Business Model:If your business operates in a sector that is prohibited or restricted by US regulatory bodies or third-party platforms, and services cannot be delivered as a result, no refund is issued. Clients are responsible for verifying their business model's eligibility prior to purchase.
• Annual Filing & Compliance Services: Annual tax filing preparation, registered agent renewal, state report filing, and compliance service fees are non-refundable once the service period has commenced.
• Cryptocurrency Payments: Payments made via cryptocurrency are non-refundable in any circumstance due to the irreversible nature of those transactions.

5. Refund Processing

• Timeframe: Approved refunds are processed within 5–10 business days from the approval date.
• Method: Refunds are issued via the original payment method wherever technically possible. Card refunds typically appear within 5–10 business days after processing, depending on your issuing bank.
• Processing Fees: Original payment processing fees charged by our payment processor are non-refundable and may be deducted from the refund amount.
• Currency: All refunds are issued in USD. Currency conversion losses or exchange rate differences are not covered by Entryly.

6. Dispute Resolution & Chargeback Policy

All refund requests must be submitted by email to support@entryly.net within 30 days of the original transaction date. Your request must include:

• Your full name and registered email address
• Order or reference number
• Detailed description of the issue
• Supporting evidence (e.g., screenshots, rejection notices, timestamps)

We will acknowledge your request within 2 business days and issue a final determination within 7 business days.

7. Policy Updates

Entryly reserves the right to update this Refund Policy at any time. Material changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase governs your transaction.

8. Contact

Questions about this policy should be directed to support@entryly.net. Our team is available Monday–Friday, 9 AM – 6 PM EST.